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Shipping Information:
We normally ship an order out within 2 business days (exclude
holidays and weekends), please understand that once the packages
leave our facility, we will not have control over them. If you have
chosen a traceable shipping service, then a tracking number will be
available once shipped. Certain unforeseen backordered product
ordered, we will notify the customer immediately. Certain products
that require assembly such as adding optional features, HID, Angel
Eye Halo Rings, Wiring, Protection Film...etc might have slight
delay.
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Installation and Use disclaimer:
An important note
here: we always try to sell the items that can be DIY, however, we
recommend all the parts purchased from us to be professional
installed as we believe both merchandise and your vehicle are
valuable and should be installed by someone who is more experienced
and knows how to reduce any problem before/during/after
installation.
We will not be responsible on showing you the installation process
and we will not have the installation guides available for the parts
we sell. We are also not responsible for any damages / alterations
done to your vehicle as we are not the one perform the installation
on your vehicle.
Some products we sell are intended for off-road / show car purposes
only, please check with your local laws and regulations for usage.
We are not responsible for any mis-use of the product and any ticket
as result related to it.
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Refund, Returns and Cancellation Policies:
If your purchase that arrives damaged during shipping, you must
report to us within 3 business days upon receipt of your purchase in
order for us to provide assistance. You must also retain all of the
shipping content, package and packing materials when you report
receipt of the damage goods to us.
Customers have 7 business days to return the purchase he/she is not
satisfied with, as long as the purchase is in brand new, unused, and
unscratched condition. Customer will also need to obtain an RMA
(Return Merchandise Authorization) # from us and have that number
shown on the return package when returning the purchase.
Customers is required to provide the merchandise's condition by
photos. In general, once the merchandise is installed or used or
altered, we do not accept any return.
An authorized return is subject for
20%
re-stocking fee and shipping/handling charge is not refundable.
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Shipping Policies:
Please note that all packages that are sent by UPS from our shop
will NOT allow you to alter the delivery address. Local UPS pickup
service is unavailable, which means, you MUST supply us an address
where you will be able to sign and accept the UPS delivery during
normal business hours when you submit your order. Customer is
responsible for any fee incurred for any return due to
non-deliverable address.
** We must and can only ship to the physical
address required by UPS. We cannot ship to POBOX address when UPS is
in use. Currently, we do not have shipping costs available to HI,
AK, PR, VI and all other International Countries.
Please note, our responsibilities end when we are able to provide
customer online traceable tracking number.
There might be cases when the tracking info provided by the shipping
carrier shown the package being delivered but the customer never
receives it. For incidents like this, we will not be held
responsible. To avoid this type of situation, be sure that you pay
the optional insurance fee, in which if the item indeed is lost or
stolen, we can claim the reimbursement through the shipping carrier
and send the replacement.
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Frequently Asked Questions:
Q. Are your items listed on your
site in stock?
A. Yes, 99% of them are in stock
and ready to ship.
Q. Are your items brand new?
A. Yes, we only sell brand new
items unless specified otherwise.
Q. Do you offer rush delivery?
A. No, at the moment, we do not
offer rush delivery.
Q.
Will this item fit
my vehicle?
A.
Please read the description and check the photo we provided
carefully prior to buy. If the description of your vehicle is not
listed then the item is not a direct replacement for your car.
Q.
Can I have my order shipped to another address?
A.
We accept Paypal only at this moment and must ship to paypal's
listed address. We do not ship to another address other than the
address listed in the payment detailed page, nor can the original
shipping address be altered by the customer
Q.
I wasn't home to sign for the package, what can
I do?
A.
UPS does 3-Attempts to Deliver – You must contact us IMMEDIATELY if
you miss your first UPS delivery attempt. If you are not able to be
home to accept the delivery, have someone there to do that for you.
Interception service is $11.00 extra by UPS.
As for USPS, they will most likely hold the package at your local
post office for up to 3 weeks.. |